Large Language Models (LLMs) excel in various natural language processing tasks but remain vulnerable to generating harmful content or being exploited for malicious purposes. Although safety alignment datasets have been introduced to mitigate such risks through supervised fine-tuning (SFT), these datasets often lack comprehensive risk coverage. Most existing datasets focus primarily on lexical diversity while neglecting other critical dimensions. To address this limitation, we propose a novel analysis framework to systematically measure the risk coverage of alignment datasets across three essential dimensions: Lexical Diversity, Malicious Intent, and Jailbreak Tactics. We further introduce TRIDENT, an automated pipeline that leverages persona-based, zero-shot LLM generation to produce diverse and comprehensive instructions spanning these dimensions. Each harmful instruction is paired with an ethically aligned response, resulting in two datasets: TRIDENT-Core, comprising 26,311 examples, and TRIDENT-Edge, with 18,773 examples. Fine-tuning Llama 3.1-8B on TRIDENT-Edge demonstrates substantial improvements, achieving an average 14.29% reduction in Harm Score, and a 20% decrease in Attack Success Rate compared to the best-performing baseline model fine-tuned on the WildBreak dataset.

Understanding the intent behind email/chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational backgrounds. More importantly, the explosion of e-commerce has led to a significant increase in text conversation between customers and agents. In this paper, we propose an approach to data mining the conversation intents behind the textual data. Using the customer service dataset, we train unsupervised text representation models using continuous bag of words (CBOW) and Skip-Ngram, and then develop an intent mapping model which would rank the pre-defined intents base on cosine similarity between sentences' embeddings and intents' embeddings. Topic-modeling techniques are used to define intents and domain experts are also involved to interpret topic modelling results. With this approach, we can get a good understanding of the user intentions behind the unlabelled customer service textual data. NTRODUCTION Great amount of customer interactions such as call summaries, email requests, and meeting notes are generated daily by customer service agents.

The secret to Viv is the system actually writes it's own code. In contrast to any other similar system, It is a profound and monumental giant leap forward. The structure of the Voice First world is held together by Intelligent Agents. Intelligent Agents use AI (Artificial Intelligence) and ML (Machine Learning) to decode volition and intent from an analyzed phrase or sentence. The AI in most current generation systems like Siri, Echo and Cortana focuses on speaker independent word recognition and to some extent the intent of predefined words or phrases that have a hard coded connection to a domain expertise.

The secret to Viv is the system actually writes it's own code. In contrast to any other similar system, It is a profound and monumental giant leap forward. The structure of the Voice First world is held together by Intelligent Agents. Intelligent Agents use AI (Artificial Intelligence) and ML (Machine Learning) to decode volition and intent from an analyzed phrase or sentence. The AI in most current generation systems like Siri, Echo and Cortana focuses on speaker independent word recognition and to some extent the intent of predefined words or phrases that have a hard coded connection to a domain expertise.